Insured Post and Packaging
UK - FREE
All items are sent flat packed unless specifically requested otherwise. In general we do not like rolling up any print. Our experience is that more prints are damaged by being rolled up and put in/taken out of tubes than through any other cause. Prints that have been kept rolled up in a tube for years can be impossible to ever get flat, and we have seen many valuable prints damaged by being taken in and out of tubes repeatedly.
We are able to ship to the following locations:
European Union plus Switzerland and Norway - £11 per order
USA and Canada - £17 per order
Australia, New Zealand, Japan - £20 per order
All items are sent in stout tubes unless specifically requested. We would prefer to post flat as we do for UK customers, however we appreciate that the cost may be prohibitive. All prices are for insured airmail.
Under normal circumstances we aim to ship within 4 working days of receiving an order. In practice for most orders it is quicker than that, usually within 2 working days. If for any reason there is a delay, for example if an item is out of stock, then we will let you know and give you the option to change or cancel your order. If you need an item quickly, for example for a birthday, then let us know when you order, using the ‘Comments’ option in the shopping cart, and we will give your order priority if possible.
Accepting Delivery of Parcels
Your delivery is insured. However for the insurance to be valid it is important that you examine the parcel carefully before signing for it. You do not have to unwrap it but if there are any external indications of damage such as holes, bending or signs of having been wet then make a note of this against your signature so it is put on record with the delivery company.
Overseas Orders - Exchange Rate
We can only accept overseas payments made by credit card or PayPal - the payment will be deducted in UK Pounds and will be converted to your local currency at the exchange rate on the day of processing. Please check the exchange rate before ordering as fluctuations will mean that the final price may differ from that stated on sales brochures. The price is also exclusive of any local import taxes that may be levied.